Surface book docking station issues

Has anyone had surface docking station issues recently. Precision and quality came together in the design of the cruzhub surface laptop 2 adapter. Hp notebook pcs troubleshooting problems with docking stations. Some users have reported issues with the surface book 2 not docking correctly with the base, resulting in a phantom dgpu. U2715h, microsoft surfacebook, microsoft surface docking. I thought it would be good to have a thread with dockingstation issues.

The result is a snowball of ui rendering issues that eventually. The surface book s inability to power two 4k displays at 60 hz renders it objectively less capable than the surface pro 4. Compare brands and shopping results for external monitor surface book dock issues from. Then, without updates, new installs, or any other changes that im aware of, the docking station would only connect to one external monitor at a time. Microsoft owns up to issues with the surface book and pro. If your monitor wont project to a second screen, check your display adapter. After several seconds, disconnect your surface dock from your device and then wait for 5 seconds before reconnecting. Anyone else having issues with the surface dock not working. Sep 21, 2019 this new tool, called surface dock firmware update, replaces the previous surface dock updater, which was called microsoft surface dock updater. If i plugged both in to the docking station, both external monitors would go black.

Unfortunately, microsoft has not created or released a docking station for the device. If you have a different dock for surface, you cant update it using the updater software. Dec 12, 2017 as noted, ive been using my 15inch surface book 2 with the surface dock. The microsoft surface dock 3 issues and how to solve them. If i have lenovo p24q10 connected to the docking stations hdmiport, the display flickers and moves horizontally and reports that input signal out of range.

Jan 27, 2018 the surface book 2 and all windows devices, apparently cant properly handle dockingundocking from an external display. I have two external monitors, only using one for now. Dec 20, 2014 multimonitor docking with surface pro 3, pro 4, pro 2017, surface laptop, surface book book2 docking, faq, monitor, surface, windows 22 comments my article on hidpi multimon scaling tweaks generated a ton of interest. This document contains recommendations for resolving issues that you might encounter while using your computer with any model of hp docking station. But there is one great device that will solve this problem for you. Plugable ud3900 or hootoo docking station or iclever or. Aug 01, 2018 some users have reported issues with the surface book 2 not docking correctly with the base, resulting in a phantom dgpu. Surface connector that large black cable that looks like something microsoft would make, or unseat and reseat from the docking station depending on surface dock model. Multimonitor docking with surface pro 3, pro 4, pro 2017. I am trying to connect my surface book via the dock to an acer 27 touchscreen monitor. Adapters released with surface pro 4 and surface book are compatible with surface. Hp notebook pcs troubleshooting problems with docking.

Microsoft discontinued the surface pro 3 docks that locked in on the sides, so this is our only choice for a dock that charges the surface and outputs to multiple displays, etc. These updates appear to have resolved the blankscreen issues that some users were reporting with displaylink. Featuring an ethernet port, mini displayport, and four usb ports, this device enables you to connect hardware accessories, establish a wired network connection, and extend your surface s display to another screen or monitor. I would get lots of disconnects, reconnects and flickering. Surface dock troubleshooting windows 10 spiceworks. With the right mini display adapters it works great. This new update includes fixes for external display stability issues when surface dock is used with surface book devices and includes firmware updates for both the surface dock main chipset and. Ive had my surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock. Surface book 2 docking station issues the lost child story pdf, here are a list of problems ive experienced with this dock, sometimes multiple at once. I tried some experimentation and found that it is less the tablet keyboard undocking that is the issue and more the docking undocking from the surface dock. I am running a surface book, dock and 2 monitors and have the exact same issue.

Microsoft surface docking station pf300005 notebook. I worked around the issue by connecting my display port to hdmi adapter. Troubleshoot docking stations for surface pro original, pro 2, pro 3 and surface 3. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues has there been any progress on this. Applies to surface pro 3, surface pro 4, surface book read this and this. I was able to get the surface screen to stay on when 1 was plugged in, and the displayport on the surface still works great.

Why microsoft needs to release a new surface dock now. Several customers asked about building multimonitor workstations around various surface models including the flagship surface book 2 with the nvidia gtx 10501060 gpu. How to fix surface book 2 base docking problems windows central. Check for updated driversfirmware next, check for updated drivers and firmware for your monitors from the manufacturers website. The surface books inability to power two 4k displays at 60 hz renders it objectively less capable than the surface pro 4. I reconnected the monitor directly to the surface book and it worked perfectly. The docking stations for surface pro models, surface go, surface book, and surface 3 are designed so you can switch quickly from portable to the power of a full desktop system. The surface dock is really the only quality option for docking your surface. Ethernet adapters and surface deployment surface surface. Surface book docking station dual monitor not working august 10, 2017 kensington sd7000 surface pro docking usb hubs for microsoft surface pro 6 best laptop docking stations mag lmp usb c display dock adapter sd7000 surface pro docking station. Surface book and the surface dock external display issues. If youre using a surface book 2 15inch, though, then this is one. Surface book docking station dual monitor not working.

Sometimes when sp3 is shut down and in dockingstation, i only see the surface logo on start but windows doesnt start. I had been successfully extending my surface book to two external monitors at the same time. The surface dock firmware update will normally update the dock silently in background after you disconnect from the dock and reconnect. If youre having trouble getting your docking station to work with your surface pro, surface pro 2, surface pro 3, or surface 3, here are a few things to try. Microsoft issues updates for surface pro, book, and the.

How to fix surface book 2 base docking problems windows. Kensington lock module for sd7000 surface pro docking station master keyed. The process can take a few minutes to complete and will continue even if interrupted. Microsoft pf300005 surface dock for surface pro 4 and pro 3. To use a thirdparty ethernet adapter, you must load the drivers into the deployment boot image and you must launch that boot image from a separate storage device, such as a usb stick. Surface pro x and surface devices running on windows 10 s mode are not supported. Jan 01, 2018 quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. I recently bought the surface book and the docking station. If there are any available, make sure the monitor is attached directly to your surface then download and install the updated drivers andor firmware.

Laptop insists on using its builtin display instead of my second dual monitor with the lid closed. Quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. Fix fix for external display monitors flickerissues. The juiced systems cruzhub surface laptop 2 adapter is the very first adapter designed specifically for the surface laptop and surface laptop 2. Surface book 12, surface go, surface pro 67, and surface. Since midnovember, a small percentage of surface pro 123 users have reported issues with blank screens on their displaylink. The surface book 2 and all windows devices, apparently cant properly handle dockingundocking from an external display. Microsoft concedes surface book incapable of dual 60hz 4k.

If i connect another to the dock or both to the dock, i get issues. This usb docking station is compatible with the surface pro 3 and surface pro 4 tablets and surface book,pro 3, 4, 5 th gen, 6, 7, and x, book 1 st gen, w performance base, and 2, laptop 1 st gen, 2, and 3, go. The instructions on this page apply only to surface dock. Having issues with your surface and blank displaylink. I just got a surface book and was a bit surprised to find my pretty new dell monitor on the list of unsupported monitors. As noted, ive been using my 15inch surface book 2 with the surface dock.

The cruzhub conforms to the surface laptops body perfectly for an effective and comfortable setup youll love. This new tool, called surface dock firmware update, replaces the previous surface dock updater, which was called microsoft surface dock updater. Follow the steps below to make sure your surface dock stays updated. I can get one to work most of the time, but once i connect the 2nd monitor things get a little crazy. Troubleshoot docking stations for surface pro and surface 3. Hp notebook pcs troubleshooting problems with docking stations this document pertains to hp and compaq notebook pcs with a docking station. Run microsoft surface dock updater allows you to check the firmware status of a surface dock and to manually update the firmware of surface dock devices. To start, the surface docking station firmware needs to be checked, and if old, updated. In midjanuary, microsoft pushed a surface system update via windows update which contains new firmware and drivers for the surface series. Mar 18, 2017 this video shows how to update the microsoft surface dock and how to troubleshoot some common issues. However, the surface dock power supply provides only 90 watts w. Surface pro 4 docking station display issues love my surface.

To troubleshoot docking stations for surface book or surface pro 4, see troubleshoot surface dock. Surface book 2 display and dock issues microsoft community. Fixing microsoft surface dock network issues and disconnects. On display properties, i will see options for having the second monitor display on screen 1, screen 2, both. When i plug in the minidisplay port into the dock, the monitor screen never turns on, but it seems that the surface book goes into a loop identifying that there is an external monitor now attached. Heres the link to download the dock updater utility from microsoft. Again, i suspect that those with issues are using passive mini display adapters. I finally got around to getting a new surface docking station and i was really excited. Feb 27, 2019 troubleshoot docking stations for surface pro original, pro 2, pro 3 and surface 3. They are acer s231hl, i have tried two different adaptor inland displayport to hdmi and belkin displayport to hdmi cable. Anyone else having issues with the surface dock not working with 2. Twice so far i was able to unplug one monitor, get things working and then plug the second in and things seemed fine. And i havent had any issues during everyday computing.

Apr 08, 2020 the instructions on this page apply only to surface dock. Surface pro dock for surface pro 4pro 5pro 6 usb hub docking station with. Protect both your surface and docking station from potential theft with. The surface book 2 didnt work as my only pc digital trends. The dock can not keep the surface book 2 charged while under heavy gpu use. You can use a docking station to connect your surface to fullsize monitors, an ethernet connection, external speakers, and more. Featuring an ethernet port, mini displayport, and four usb ports, this device enables you to connect hardware accessories, establish a wired network connection, and extend your surfaces display to another screen or monitor.

Physical display cables securely connected from the docking station to the external monitors. Usbc triple 4k docking station and surface pro 6 work almost perfectly together with microsoft surface connect to usbc adapter. I have not been able to get neither of them to work with my. Be sure to also post on the surface book forum to ask for advice or insight from other surface book users. This video shows how to update the microsoft surface dock and how to troubleshoot some common issues. My ceo has the sp3 core i7 model and a dock with 2 monitors. Fix fix for external display monitors flickerissues with. Physical display cables securely connected from the. The dock does not give sufficient power to run the gpu in the surface book 2. If i connect one external to the surface itself, it works no problems. Top external monitor surface book dock issues deals. Oct 27, 2015 i am trying to connect my surface book via the dock to an acer 27 touchscreen monitor. It comes with multiple port outlets, including two hd video ports, a gigabit ethernet port, four usb 3. Effortlessly and quickly charge your surface pro or surface laptop with this versatile 44watt power supply, which includes an additional usb port for charging another device at the same time.

Login screen shows up on the closed laptop lid where you cant see e. Microsoft surface dock is free with a surface book 2, but. Microsofts surface dock, which uses microsofts bladestyle surface connect cable, is the equivalent solution for any member of the surface pro, surface. It is a selfhealing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. The microsoft docking station for surface pro is a quick way to connect your surface pro tablet to the display, ethernet, and printer you have in your office.

I can see the windows desktop so in a way the output works but it seems like the. You can use the following troubleshooting methods for surface book, surface pro 4, and surface pro 3. I have both the surface pro 3 and surface pro 4 and this docking station. How to fix frequent surface dock issues windows report. Anyone else having issues with the surface dock not. Microsoft issues new surface dock firmware update tool. Apr 29, 2019 usbc triple 4k docking station and surface pro 6 work almost perfectly together with microsoft surface connect to usbc adapter.

While the official chart above indicates the surface pro 4 is similarly limited, brad sams of petri has determined that you can in fact use two 60 hz 4k displays on a surface pro 4 by connecting one to the tablet and one to. The surface book 2 looses battery power slowly over a period of time to the point that after 2 hours time my surface book 2 is no longer charged. Once again, let me state that i know microsoft puts out software with issues, etc. Currently when we have both monitors hooked up and plug in the dock all screens go blank. Surface pro 4 docking multiple monitor issues spiceworks. Docking station for surface pro and surface pro 2 thirdparty ethernet adapters are also supported for network deployment, although they do not support pxe boot. Microsoft surface dock is free with a surface book 2, but at. Issues with dock with external monitor windows central. Transform your surface pro and surface pro 2 into a desktop workstation with this black docking station from microsoft. Mar, 2017 i had been successfully extending my surface book to two external monitors at the same time.